Customers can submit a quality issue report with relevant details, including failure description, quantity, batch information, and application conditions. Hawtry’s technical team will provide an initial response within 2 working days and offer technical support, analysis, and solutions when required.

Hawtry Safety Components, including X2 Safety Capacitors, Y Safety Capacitors, and Varistors, are certified by internationally recognized organizations such as UL, VDE, ENEC, CB, CQC, and TÜV SÜD, and comply with RoHS and REACH requirements.

For CDF submission support, Hawtry provides certification documents, compliance reports, and professional guidance to help customers complete approval processes efficiently.

MOVs and NTC thermistors are protective components designed to handle abnormal surge conditions. If a failure occurs while the product operates within the specified datasheet ratings, it will be treated as a quality issue and covered by warranty.

Failures caused by improper application, insufficient design margin, excessive surge stress, or operation beyond specified limits are not covered under free warranty service.

Hawtry can provide failure analysis and technical support to help customers improve circuit protection designs.

If capacitance degradation exceeds the specified tolerance range or key performance parameters such as tanδ fail to meet datasheet requirements during the warranty period, Hawtry will conduct a quality assessment.

For confirmed product quality issues, Hawtry will provide replacement, return, or replenishment service within 5–7 working days.

Yes. Hawtry has a dedicated Reliability Laboratory capable of performing surge tests, ESD tests, hipot tests, lightning impulse tests, and thermal stability tests.

For failed samples, Hawtry provides free preliminary failure analysis, including appearance inspection and electrical performance verification, to help customers identify root causes and optimize product applications.

Yes. Hawtry provides lifetime technical support beyond the warranty period, including technical consultation, product selection assistance, and application guidance.

If replacement products are required, Hawtry only charges the product cost and provides technical support without additional service fees.

Free warranty service does not apply to:

• Products beyond the 12-month warranty period;

• Damage caused by improper storage or harsh environments;

• Mechanical damage caused by improper soldering or assembly;

• Failures caused by incorrect product selection or operation beyond specified ratings;

• Damage caused by force majeure events such as lightning, fire, or flooding.

Hawtry Electronics is committed to providing professional and efficient customer support based on the principle of “Quality First, Reputation, Professional Management, and Sincere Service.”

Service Commitments:

✓ 24-hour response for technical inquiries
✓ Initial solution within 2 working days for quality complaints
✓ 3–5 working days shipment for urgent replenishment of standard products
✓ Complete service records for full traceability

Customers can contact Hawtry’s sales and technical support team through our official website for after-sales service and technical assistance.